CARRIAGE TERMS
Welcome to LightGlow LLC! To ensure you have a clear understanding of our shipping process and timelines, please carefully read the following shipping terms.
- Scope of Service
LightGlow LLC currently offers shipping services exclusively within the United States.
Shipping options and costs displayed at checkout apply only to addresses within the U.S.
We do not currently support international shipping or delivery to locations outside the United States. - Shipping Timeframes
Orders are typically processed and shipped within 1–2 business days after payment confirmation.
Delivery to addresses within the U.S. generally takes 2–5 business days (actual time may vary based on destination and logistics conditions).
Actual delivery times are subject to the specific courier service and logistics updates. - Partner Carriers
To ensure reliable and secure shipping, LightGlow LLC partners with the following major carriers:
USPS (United States Postal Service)
FedEx
UPS
The specific carrier is automatically selected by our system based on the order details, destination, and inventory location to ensure the most suitable shipping method. - Package Tracking
Once your order has shipped, you will receive an email notification containing the tracking number and carrier details.
You can check the real-time status of your package via the carrier’s official website or the provided tracking link. - Delivery Notes
Please ensure your shipping address is accurate to avoid delivery delays or lost packages.
If a package is returned due to an incorrect address provided by the customer or because no one was available to sign for the delivery, LightGlow LLC will assist in rescheduling shipment; however, any additional costs incurred will be the responsibility of the customer. - Handling Shipping Issues
In the event of shipping delays caused by weather, traffic, or other force majeure factors, LightGlow LLC will communicate with you promptly and make every effort to resolve the situation.
LightGlow LLC is committed to providing safe, fast, and reliable shipping services to ensure your ambient lighting products are delivered successfully.
